We are affiliates of JC Whitney and this is the return policy for the company:
What is your return policy?
We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return:
- Repair manuals, CD-ROMS, or any product that allows you to download a program to the vehicle, as long as it has been opened. If the item is still unopened (sealed), it may still be eligible for return.
- Electrical parts that have been unsealed or plugged in
- Custom-made and special order products
- Batteries where acid has been added
- Parts that have been installed, welded, modified, cut, molded, mounted etc.
- Engines and transmissions that have been installed.
If you need to verify whether or not your item can be returned, please call our Customer Service Department at (866) 529-5530, option 4 and we’ll be happy to assist you. If we receive an item that is not eligible for refund, we will contact you to discuss the disposition of your return. We will hold ineligible items for a limited time only, after our initial contact attempt. Please note that the warehouse may dispose of the ineligible items after this time unless arrangements have been made to have the item returned to you.
JC Whitney does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees. JC Whitney shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.
Warranty / DefectsWarranty claims are those instances where the part is covered under a warranty for a period of time. The part works for a period of time, then fails. Please refer to our Warranty Policy to determine coverage.
Most manufacturers offer extensive warranties with their products and require that you register your product to activate its warranty. Please refer to the manufacturer's instructions to ensure that you can take advantage of your product's warranty. If you are unable to contact the manufacturer in regards to their warranty policies, please call our Customer Service Department at (866) 529-5530, option 5.
Defects are parts that fail to operate upon installation. To report a defective product, please call our Customer Service Department at (866) 529-5530, option 4.
Core ReturnsSome of the items we carry have a Core Charge. The core is the original part that was on your car. When you send the core back to JC Whitney, the Core Charge is refunded. All core returns must follow a specific set of guidelines in order to be eligible for credit. You, the Customer will be responsible for the cost of shipping the core back to JC Whitney. Please call our Customer Service Department at (866) 529-5530, option 4, for instructions on returning your core.
How do I return a product?
If you received a SmartLabel return shipping label on your invoice, follow these steps to return the item:
- Complete the return reason section on the back of your packing slip that was included in the initial shipment.
- Pack the return in the original packaging and include the completed return reason form on the back of the packing slip, if possible.
- Securely attach the SmartLabel return shipping label from your packing slip to the box.
- Take your package to any USPS location or give the package to a US postal worker making a delivery or pick up at your residence or place of business.
- Your refund will be processed once your package is received and inspected at our warehouse. Please note that this is 3 to 5 days after your return package has been delivered to our warehouse.
When using the SmartLabel, you will pay nothing up front. A return shipping charge will be deducted from your merchandise credit.
About SmartLabel Labels for ReturnsWe offer SmartLabel return labels as a quick and easy return option. A SmartLabel label is a pre-paid, pre-addressed return label that you can use to return your product back to us. There\’s no upfront payment needed – we will automatically deduct the SmartLabel return fee from your purchase credit (see fees below). A return shipping charge will be deducted from your merchandise credit or refund based on the chart below:
| Up to 5 lbs $8.95 |
| 5 - 10 lbs $13.95 |
| 10 - 20 lbs $17.95 |
| 20 + lbs $25.95 |
Please note:
- SmartLabel labels are for US Domestic returns only (excluding Alaska and Hawaii)
- Cartons over 70 lbs cannot ship via the SmartLabel process. Instead, the Customer Service Department will advise you on how to complete the return.
If you did not receive a return shipping label on your invoice, follow these steps to return the item:
- Call our Customer Service Department at (866) 529-5530, option 4. Our Customer Service Department is open 24 hours. You can also submit a request online here.
- The Customer Service Department will provide you with an RMA number. If your return is caused directly by an error on our part, a prepaid return label will be emailed to you.
- If a return shipping label was emailed to you, print it. If you did not receive a return shipping label, please return the product using a shipping company of your choice. We advise you to insure the package and use a carrier that provides a tracking number.
- Pack the return in the original packaging and include your RMA number, if possible.
- Securely attach the return shipping label to the box containing the item you are returning.
- Follow instructions on the shipping label to return your product. Depending on the type of label, you may need to drop it off at any USPS office, or at a FedEx hub.
- Your credit will be processed once your package is inspected at our warehouse. Please note that this is 3 to 5 days after your return package has been shipped to our warehouse.
Do you offer express/expedited shipping?
Yes. For more info, please click here.
Do you ship outside the US?
Yes. We have partnered with Bongo International, a third-party international payment and shipping institution, to deliver products in countries outside US. You can avail of:
- - Secured checkout utilizing industry-leading encryption methods.
- - Highly discounted shipping rates.
- - Full landed cost (duties and taxes) billed upon checkout
- - Consolidation of packages to ensure the lowest shipping cost to the end destination.
- - Direct tracking all the way to the end destination.
We ship orders directly to the Bongo warehouse, where they consolidate your order and export it to your country. By selecting another country from the "Country" drop-down selection in the checkout, you'll be automatically redirected to the Bongo Checkout.
Do you have a retail store?
Yes, there is a JC Whitney Retail Store! We are located at 761 Progress Parkway, LaSalle, IL 61301 (Rt. 6 just West of Rt. 178, South of I-80). We have a large selection of automotive and motorcycle accessories, parts and tools, including unique and hard-to-find items. We also have the following store attractions:
- - Inventory Closeouts
- - Discontinued Items
- - In-store Special Deals
- - Weekend Lot Sale
- - Apparel
- - Limited to only 3 claims in any 90-day period per customer.
- - JC Whitney reserves the right to limit the quantity of identical items per customer.
- - JC Whitney reserves the right to modify or cancel this price guarantee at any time without prior notice.
Qualifications:
- - Applies to claims made during purchase or within 30 days of purchase from JC Whitney.
- - Applies to total price of purchase. This includes merchandise selling price after any applicable discounts, shipping and handling, and any other charges that may apply.Total price must be verifiable on the Internet.
- - Does not apply to liquidations, limited quantities, damaged, used, factory-reconditioned, sold without warranty or close-out inventory.
- - Does not apply to merchants offering special promotions such as rebate or coupon offers, quantity discounts, employee offers, or membership requirements for buyers and/or sellers.
- - Does not apply to installation services.
To request a refund or discount, please contact customer service at 1-866-529-5530, option 2.
Engine and Transmissions:Returns of new or remanufactured engines and transmission will only be accepted if they have not been installed and returned within 90 days after purchase. They must also be returned in their original packaging, subject to inspection and a 15% restocking fee.
Custom-made and special orders:Custom-made and special order items cannot be returned unless there is a defect in the product. In case you have any problems with such items, please call us so we can provide assistance.
Electronics:Please call us before returning any electronic item for verification. Once opened, electronics are covered only by the manufacturer' s warranty. If you have lost the warranty, please contact the manufacturer directly for a copy.
Books, CDs, and DVDs:Return of books, CDs, and DVDs can only be made up to 1 year if they are still in their unopened packaging and are still marketed by JC Whitney. Opened items cannot be returned.
Smart Labels for Returns
Smart Label is a pre-paid, pre-addressed return label that you can use to return products back to us. There is no upfront payment necessary-we will automatically deduct the Smart Label return fee from your purchase credit (see fees below). To return, simply apply the Smart Label to your package and drop it in the mail.
To create a Smart Label for easy returns, click here.
While Smart Label does not require payments upfront, a return shipping charge will be deducted from your merchandise credit or refund based on the chart below:
| Up to 5 lbs $8.75 |
| 5 - 10 lbs $12.95 |
| 10 - 20 lbs $16.95 |
| 20 + lbs $25.95 |
- - Complete and enclose the return form that you'll find on the back of your packing slip.
- - Securely repackage your merchandise for the return back to JC Whitney.
- - Peel off the Smart Label and affix it to the carton.
- - Drop your package in the US Mail anywhere most convenient to you at home, work, or your local Post Office.
- - Smart Label is for US Domestic returns only (excluding Alaska and Hawaii). Cartons over 70 lbs cannot ship via Smart Label (CheckReturn On Your Own Instructions).
Additional notes:
- - Valvoline Oil and Consumable Products
We are available during:
- - Monday - Saturday: 9:30 AM to 6:00 PM
- - Sunday: 9:30 AM to 4:30 PM
Store Holidays (when we are closed):
- - Memorial Day
- - Independence Day
- - Labor Day
- - Thanksgiving Day
- - Day After Thanksgiving
- - Christmas Eve
- - Christmas Day
- - New Years Day
To place a Will Call Order, just call 1-800-JCWHITNEY or 1-815-667-7700. Will call orders are held for 48 hours.
Do you price match?
Yes. In fact, you can save as much as 50% off of the list prices and suggested retail prices charged at other stores. All of our prices are backed by our lowest price guarantee: you won 't find a lower price elsewhere on any identical item we offer, or we 'll give you a refund of the difference.
To help you better understand, just follow this simple equation: Merchandise Selling Price - Discounts + Shipping, Handling & Insurance = the Total Price of Purchase
Eligibility for the refund is exclusively for products purchased within 30 days and those that meet the following conditions:
Policy:
- - The product must be available from the JC Whitney website.
- - The product must be the exact same make, model, color, manufacturer, etc.
- - The online merchant must be an established Internet site as determined by JC Whitney.
- - JC Whitney will discount the purchase by refunding the difference in price against the original method of payment.
- - Price matching does not include state sales tax. Therefore, applicable state sales tax will be charged on top of the total price of purchase.
- - We do not price match auction sites such as Ebay, Overstock.com, and Amazon.com.
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